Mahjong Plan

Background

Booking a mahjong room shouldn't take a dozen WeChat messages.

In many cities, entertainment mahjong is a popular way to relax with friends. But traditional booking still relies on phone calls, walk-in signups, or ad-hoc WeChat groups — leading to several issues:

Opaque information: hard to see real-time room availability, pricing, or promotions.
Low efficiency: repeated back-and-forth confirmations cause gaps or double bookings.
Fragmented experience: payments, points, and coupons live in different channels.

To address these pain points, we designed and built an online smart reservation system. Through a WeChat Mini Program, users complete the full journey — store selection → room booking → payment → play tracking → engagement incentives — all in one place.

Key Scenarios

Scenario 01

Store Reservation

Problem

Customers had to call or message stores directly to check availability and book rooms, inconsistent info, slow responses, missed reservations.

Solution

In-app reservations: browse stores on a map, view details, pick a room and time, pay with WeChat Pay, get instant confirmation.

Impact

Sub-2-minute bookings, reduced staff workload, and higher booking accuracy.

Store list view with distance sorting and a switch to Map view

Store List — list & map

Room details with real-time time-slot selection and pricing

Select Time Slot

Scenario 02

Personal Data & Points

Problem

Users had no centralized way to track playing history, performance, or rewards, with little incentive to come back beyond the game itself.

Solution

Personal dashboard: monthly stats, win-loss, and total playtime, all auto-synced with the booking account
Points center: earn points by playing, inviting friends, or sharing
One-tap redemption: convert points into coupons and free-time vouchers

Impact

A self-reinforcing loop that lifts engagement: data motivates repeat play, points reward it, and invite-to-earn drives low-cost acquisition for stores.

Personal dashboard with monthly performance, win-loss stats, and invite-friends-to-earn-points

Dashboard & invites

Points center, earn points by daily check-in, sharing or ads, and redeem for coupons

Points & redemption

How It Improves

Real-time visibility

Room status, prices, and promotions are clear at a glance, reducing information asymmetry.

Room card with live status, price, and booked time-slot

One-tap booking & payment

Eliminates repeated confirmations, reserve and use immediately.

Booking confirmation tag — reservation successful

Automated engagement

Referrals, points, and coupons run as a closed loop within the platform, boosting retention and acquisition.

Free-time voucher and red-packet rewards inside the platform

Data-driven optimization

User behavior is captured to inform future operations and personalized recommendations.

Monthly performance chart with daily win-loss bars

Membership tier system

Six tiers from V1 Bronze to V6 King, each unlocking deeper discounts (from 9.9% to 8.5% off), longer-duration coupons, and reschedule perks. Tiers can be reached organically through play, or unlocked instantly via paid upgrade, giving stores both engagement and direct revenue.

Booking a mahjong room shouldn't take a dozen WeChat messages.

Store list & map locator

Room details with time-slot selection

Online reservation & payment